It was recently brought to our attention that many consumers affected by EVV do not know where to address concerns and questions. So:

For full information on EVV go to: http://www.dads.state.tx.us/evv/

If you have questions about passwords for you or your employees, call Emily Gannon, ext. 1622, at the CDS office. (Regions 2 and 4: We just received permission to register you and your employees and we will start mailing this information this week.)

For questions about the “inner” workings of the Santrax system, contact the help desk at Sandata: 1-855-781-2079.
To provide feedback to the Department of Aging and Disability Services contact by mail or email:
Texas Department of Aging and Disability Services
Mail Code W-235
PO Box 149030
Austin, TX 78714-9030
CPC@dads.state.tx.us

The EVV website also has a FAQs page: http://www.dads.state.tx.us/evv/faqs.html#evv